Insurance Distribution for Law Firms: IDD, Consumer Duty & Client Outcomes in 2026

Introduction

This practical webinar will provide a clear overview of the evolving insurance distribution landscape in 2026, focusing on the requirements of the Insurance Distribution Directive (IDD), the FCA's Consumer Duty and the delivery of good client outcomes.

As regulatory expectations continue to evolve, law firms involved in insurance distribution must demonstrate that products represent fair value, customer needs are properly assessed, communications support informed decision-making and distribution arrangements consistently deliver positive outcomes for consumers.

The FCA increasingly expects law firms to move beyond a purely compliance-led approach and adopt an outcomes-focused culture that places customers' interests at the centre of business operations. This requires firms to understand their target markets, monitor distribution chains, identify foreseeable harm and evidence effective governance and oversight.

Expert speaker Jo Connolly will examine common compliance risks, using practical examples and case studies to demonstrate how firms can align IDD requirements with Consumer Duty expectations while maintaining commercially effective distribution models.

This webinar is ideal for legal compliance professionals, property lawyers, trusts and probate specialists, litigators and insurance intermediaries involved in insurance distribution, conduct risk, or regulatory compliance.

What You Will Learn

On completion of this webinar, you will:

• Have a clear understanding of the key requirements of the IDD and their practical application in 2026
• Understand how Consumer Duty impacts insurance distribution activities and customer interactions
• Understand how to monitor, evidence and demonstrate good client outcomes
• Gain insights into FCA expectations regarding vulnerable customers
• Have practical ideas for strengthening compliance frameworks