Customer Service Success for Support Staff

Introduction

Every member of the firm contributes to the client experience and each point of contact shapes how the client perceives us.

This webinar highlights the unique value that support teams bring to the client journey and explores the essential role they play in delivering excellent service.

What You Will Learn

This webinar will cover the following:

• What good customer service looks like today
• How expectations have evolved and how they will change again in the future
• Exploring the customer journey
• Who is responsible for what when it comes to customer service?
• What can we learn from our current customers?
• De-escalating conversations

This pre-recorded webinar will be available to view from Friday 5th June 2026

Alternatively, you can gain access to this webinar and 2,100+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.